Talk to a UK engineer

Real people, plain answers,
no chatbot.

Pick the channel that fits — email for written-up questions, the support form for technical incidents on an existing account, the booking link for a 30-minute scoping call with someone who can answer architecture questions on the spot. UK office hours are Monday to Friday 8 AM to 7 PM London time, with a senior on-call rota for P1 incidents every night and every bank holiday.

General enquiries

[email protected]

Best for written questions, supplier onboarding documents, partnership proposals. We reply within one working day.

Sales and architecture

Book a 30-minute call

Pick a slot between 9 AM and 5 PM London time. Bring your hosting wish-list, your compliance constraints, your current setup; we will scope what fits and what does not.

Existing account support

support.4hosting.net

For technical issues on an active account. Average first response: 6 minutes during BST office hours, 15 minutes on the 24/7 P1 rota.

Procurement and supplier risk

[email protected]

Send your standard supplier risk template, RFI/RFP packs, or G-Cloud assurance documentation. Completed within 5 working days.

Our London presence

We have a small client-facing presence in central London for scoping calls, demo days and supplier risk workshops. Engineering and on-call sit in our Bucharest office; datacenter operations are in Frankfurt. Visits to the London office are by appointment only — drop us an email and we will arrange a time.

Quick FAQ
What time zones does support cover?

Office hours: Monday to Friday 8 AM – 7 PM BST. P1 on-call: 24/7/365 including bank holidays. P2/P3 issues outside office hours are picked up the next working day.

Do you have a phone line?

Yes, for active customers. We do not publish a phone number on the marketing site because it gets spammed; the number is in your control panel and on every invoice once you have an account.

Can I escalate an issue?

Yes. Each support ticket has a clear path: first-response engineer → DevOps escalation (within 30 minutes for P1) → on-call manager → CTO. Customers on the Dedicated tier and above can request a named technical account manager.