Privacy Policy

1. Data Controller and Contact

Controller: SPECIAL SOFTWARE DEVELOPMENT SRL.

Contact for privacy/legal requests: [email protected].

2. Data We Collect

• Identity and contact data (name, email, address, phone).
• Account and transaction data (orders, invoices, subscription history).
• Technical and usage data (IP, browser, logs, clickstream, device info).
• Support and communication data (tickets, messages, feedback).

3. Cookies and Similar Technologies

• Essential cookies for authentication and core functionality.
• Analytics/performance cookies for service improvement.
• Functional cookies for language and interface preferences.
• Marketing cookies only where applicable consent/legal basis exists.

4. Legal Bases and Purposes

• Contract performance (service delivery, billing, support).
• Legitimate interests (security, fraud prevention, product improvement).
• Legal obligations (accounting, tax, compliance requests).
• Consent where required (certain marketing and optional features).

5. Data Sharing

• Authorized processors (hosting, payment, support, analytics) under contractual safeguards.
• Authorities where disclosure is legally required.
• Corporate transactions (merger/acquisition) with continuity protections.

6. Security and Retention

• We apply technical and organizational safeguards to protect data.
• Access is limited to personnel with business need-to-know.
• Data is retained only as long as necessary for the stated purposes and legal obligations.

7. Your Rights

• Access, rectification, erasure, restriction, portability and objection rights.
• Right to withdraw consent for processing based on consent.
• Right to complain to the competent supervisory authority.

8. Marketing and Opt-Out

You can opt out of marketing communications at any time using unsubscribe links or by contacting [email protected].

9. Policy Updates

We may update this policy from time to time. The latest version is published on 4hosting.net.