Privacy Policy

1. Controller and contact

Controller: SPECIAL SOFTWARE DEVELOPMENT SRL.

Contact for requests concerning privacy: [email protected].

2. What data we collect

• Identity and contact data (name, email, address, telephone number).
• Account and transaction data (orders, invoices, subscription history).
• Technical and usage data (IP address, browser, logs, device).
• Data from communications and support (tickets, messages, feedback).

3. Cookies and similar technologies

• Essential cookies for authentication and for the site to function.
• Analytics and performance cookies, used to make improvements.
• Functional cookies, which store language and interface preferences.
• Marketing cookies only where a legal basis or consent exists.

4. Legal bases and purposes

• Performance of the contract (providing the services, invoicing, support).
• Legitimate interest (security, preventing fraud, optimising the product).
• Legal obligations (accounting, taxation, compliance).
• Consent, where it is needed (certain marketing communications).

5. To whom we disclose data

• Authorised processors (hosting, payments, support, analytics), under contracts.
• Competent authorities, when disclosure is required by law.
• Corporate transactions (merger or acquisition), with continuity measures.

6. Security and storage

• We apply technical and organisational protection measures.
• Access is limited to the staff who have an operational need for it.
• Data is kept only for as long as is necessary for the declared purposes and for meeting legal obligations.

7. Your rights

• Access, rectification, erasure, restriction, portability and objection.
• The right to withdraw your consent when the processing is based on it.
• The right to lodge a complaint with the competent authority.

8. Marketing and unsubscribing

You can unsubscribe from marketing communications whenever you wish, through the unsubscribe link or by writing to [email protected].

9. Updates

The Policy may be updated from time to time; the current version is published on 4hosting.net.